Feeding your assistant

TWO WAYS, AND THEY COMPLEMENT EACH OTHER

The « Knowledge » window offers you a topic guide and, further down, « Bring in what you already have »: a document or a page of your website, from which we draw entries. The guide covers what you are asked every day; documents carry what is too long or too detailed for a field.

When your house has a public website, the guide topics carry a « Published on the website » switch: what you write there can then feed your website, topic by topic. Entries drawn from a document, never: they only serve your assistant.

THE GUIDE: ONE TOPIC, ONE ANSWER

You open a topic, write your answer, and click « Save ». No need to do it all at once: a progress bar tells you how many topics are filled.

The topics on offer depend on your trade; « Contact & address » and « Opening hours » are always among them.

WHAT YOU HAVE ALREADY WRITTEN ELSEWHERE

In « Bring in what you already have », drop a PDF, Word (.docx), text, CSV or image file — one file at a time, up to 20 MB — or give the address of a page of your website.

We propose entries. You keep what is true, correct it, and uncheck the rest: nothing goes in until you have approved it.

If the text carries opening hours, you can tick « Also add the opening hours found in this text ». They never replace opening hours you have already set.

A document that is only an image — a scanned PDF, for example — may yield nothing: the screen tells you so.

CHECKING WHAT IT HAS TAKEN IN

A saved entry is indexed straight away: there is nothing else to click. The « What your assistant knows » list shows your entries and their state.

If an update did not go through, an « Update your assistant » or « Retry update » button appears above that list.

Then check in « Try my assistant »: ask the question that matches what you have just written.