Setting up your assistant

FOUR TABS, AND THAT IS ALL

In « Settings », « My assistant » is split into four tabs. The rest — what it knows, what it answers, the way it writes — is not set here: it comes from your Knowledge.

• NAME & AVAILABILITY — its name, and whether or not it answers your emails.
• AVAILABLE LANGUAGES — the languages it uses, and its default language.
• TRY MY ASSISTANT — write as a customer and see its reply.
• MY NFC TAGS / QR CODE — your public scan page.

ITS NAME, ITS AVAILABILITY

A first name is enough for its name. Once given, it can no longer be left blank. Its email replies, for their part, are signed with the name of your house.

Availability has two levels. The « Assistant live » switch puts it in service or on pause. While it is live, a second switch, « Email », decides whether it answers your emails.

On pause, or with email switched off, it answers no email at all.

WHAT YOU NO LONGER SET, AND WHY

Two settings left this screen, on 5 and 6 July 2026.

THE MISSION. We removed the opening hours from the written mission, then asked the question: the assistant gave them anyway, from Knowledge. The mission weighed nothing against what you had written. What your house does and does not do is therefore written in your Knowledge, where the assistant genuinely honours it.

THE TONE AND RULES. That field is shared with our own settings: saving it from the portal could wipe an instruction written for you.

TRYING IT BEFORE YOUR CUSTOMERS DO

The « Try my assistant » tab opens a sandbox: you write as a customer, and it answers with its REAL configuration and your real Knowledge. Nothing is sent, nothing is saved, nothing is billed.

Next to the conversation, the sheet fills in before your eyes: the name, the request, what it understood. It is the same sheet it fills in for a real email.