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Its tone, and what it says

Your assistant's tone is not set in a field: it comes from what you write in your Knowledge. How to steer it, and how to check it.

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THERE IS NO LONGER A « TONE » FIELD

The portal carried a free-instruction field until 5 July 2026. It was removed, and not as a cosmetic simplification: the field is shared with the settings we put in place for your house, and saving it from the portal could wipe an instruction written for you.

What you control is untouched, and it lives elsewhere.

WHAT REALLY DECIDES ITS ANSWERS

Three things, in this order.

YOUR KNOWLEDGE. It is the source of what it asserts — together, depending on your trade, with what your house gives it to read (a shop's catalogue, for example). It never searches the web, and it is instructed not to invent anything: if you have not written it, it must not say it.
THE WAY YOU WRITE IT. It picks up your vocabulary. An entry written in full sentences, in your own words, gives an assistant that writes like your house. An entry in telegram style gives a curt assistant.
ITS NAME. The one you give it in the « Name & availability » tab. Its email replies, for their part, are signed with the name of your house.

WRITING TO BE REPEATED

A few sentences that work, because they answer a question you are actually asked:

« We always address our customers formally, even regulars. »
« We never give a tailored price in writing: we offer an appointment. »
« If the person hesitates, we suggest they think it over and come back to us. »
« In case of a complaint, we apologise first, then take their contact details. »

CHECK, DO NOT ASSUME

After every change to your Knowledge, open « Try my assistant » and ask it the question that worries you. It is the real engine, with your real entries, and nothing is billed.

Frequently asked questions

CAN IT HAVE A DIFFERENT TONE DEPENDING ON THE TIME?

No. It has one way of writing, the one in your Knowledge. You can, however, write there what it should answer outside your opening hours.

IT SAYS SOMETHING I NEVER WROTE.

First look for the entry that says it, in « What your assistant knows »: the information may be in a different entry from the one you had in mind. If you cannot find it anywhere, write to us with the question that was asked.

HOW DO I MAKE IT SAY « I DON'T KNOW »?

It already does when your Knowledge does not carry the answer. If you would rather it redirect than stop, write that down: « For any press enquiry, we take the contact details and get back to you. »